Frequently Asked Questions / Customer Service

if you want to online shopping

1.How safe is shopping on www.edhardypaypal.com?

We realize how important it is to securely store any information that you provide www.edhardypaypal.com

 maintains the highest levels of security. Our site uses high-level SSL encryption technology, the most advanced security software currently available for online transactions.

2.Are your  merchandise authentic?

100% authentic !

3.How can I place an order online?

Click on the item you wish to purchase, select size and color required then click "add to shopping bag". You can add additional items or proceed to 'checkout'.

4.Do you ship your merchandise worldwide?

Yes, we will ship our merchandise worldwide by international express mail, and it usually takes about 7-8 days for delivery

5.What kind of currency do you accept?

At present, we accept GBP, USD, EURO DOLLARS.

6.How can I pay online?

 There are currently three ways to pay. Customers can finish online payment with credit card or debit card. If customers don't have credit cards available, or need to buy large sums of goods, we strongly recommend Western Union Money Transfer and Paypal

A:Online payment with credit card or debit card. This is the most frequent payment method. It is fast and efficient. We accept MasterCard, VISA, Maestro, Solo,American Express and so on.

B:Western Union Money Transfer. We can accept payment by West Union when you want to order large sums of jewelry (usually 500 GBP above).

Please go to http://www.westernunion.com/info/selectCountry.asp to find your agent and confirm you can pay by West Union, then contact us to get our information of West Union.

7.Will I get an order confirmation?

We will send you a confirmation email detailing the exact order received shortly after your order is placed.

8.When will my products be delivered?

After your order has been dispatched, we will send you a tracking information e-mail. You can track your parcel status in 2-3 days online with the tracking number we offer. Usually you can receive your parcel in 7-9 working days.

9.How long will it take to receive a refund from returned products?

The product you wish to return must be in a saleable condition in its original, undamaged packaging, and we will consider the overall condition of the product being returned when making a refund. This will usually reach that account within 7 working days. Timings will, however, depend on the speed with which your credit/debit card company process the credit.